"Just received them back from machining and having them off to coating now. Wont be much longer.
Subject: Re: New Contact Request: Item ordered over 50 days ago hasn't arrivedYour last order status (20 days ago) assured me, "Wont be much longer". Based on the time I've still had to wait, it appears we have much, much different ideas about what much longer means.Please look into my order to see if some oversight has delayed my order and update me.Thank you,
Linkages were just dropped off at plating. Wont be more than 2 weeks.Would you like to wait?
Thank you for the status update. I'm puzzled by your question, "Would you like to wait?" A yes answer would imply I like waiting, which I don't, (especially when it's over 50 days) so I have no idea what a no answer would result in? Perhaps you're offering to send me parts unfinished? Maybe it was a joke in poor taste? Regardless, I apparently have no choice but to wait another couple weeks.When this order is finally ready to ship could you please ship it next day priority (your cost) seeing as how I'll have had to wait about two months + for it to ship? I have other items I'm interested in ordering if this order goes well, and I'm really trying to be patient so whatever you can do to ensure this isn't delayed over another 2 weeks would go far to make me feel like Customer Service is trying.Thanks in advance,
We will ship as soon as they arrive back from plating. Yes we will expedite shipping.
PCS,Please update me on the status of my order said to be at the plating phase OVER A MONTH ago! my order #15378 PCS Billet Shift Linkage-Special Info: Circle Cut-Color: BlackThis was ordered/paid for on 07/31/2020. At this point honestly I'm feeling like my money was taken and I'm never going to get anything for it. Please prove me wrong and soon.
Do you want solid black or the accent on the circles?
I want black with circle cut as is what I ordered. Just like the in the attached photo from your web site. I should be able to see the inner metal as a contrast to the black.Ship soon.
This message is to let you know I will begin processing a claim with PayPal regarding failure to receive my order within a reasonable time frame. I will also make sure I file claims with The Better Business Burial and will post a warning in my two Yamaha motorcycle forums regarding my experience with Pacific Coast Star including how you respond to this final warning. I'm sorry you have chosen to take a paying customers money and then let months pass without providing anything to show for money spent but failed promises. If I don't receive my product by this Friday I will begin making sure others are made aware of my experience with your extremely poor customer service.Sincerely,
Devil's advocate here. I agree this wasn't handled great, but supply chain issues have been rampant everywhere this year. I'm planning on some purchases and they have been one vendor I've been looking at. I'll keep a close eye on them and appreciate the feedback, but I'm not writing anyone off this year. That said, I would have like to have seen a more timely response and an offer to discount on their part.
Well - in the spirit of shared anguish, I'm still waiting on Florida tags, registration, and title for my 2015 purchased May last year from a Texas dealership (Mancuso Motorsports). They've claimed mishandled paperwork, blamed the Florida DMV, yada yada yada - this list of bullshit excuses goes on. I would've driven to Houston and got it myself but for the lock-down. So rolling up on a year with TX temp tags.
Quote from: A.T. on Mar 08, 2021, 07:23:44 pmWell - in the spirit of shared anguish, I'm still waiting on Florida tags, registration, and title for my 2015 purchased May last year from a Texas dealership (Mancuso Motorsports). They've claimed mishandled paperwork, blamed the Florida DMV, yada yada yada - this list of bullshit excuses goes on. I would've driven to Houston and got it myself but for the lock-down. So rolling up on a year with TX temp tags.Damn... Can't they just e-mail you a copy of each document? It's not like they have to send you the actual tag; A PDF file would do the trick. Then just print it and go to the DMV.